Job Description
The Account Executive (AE) is responsible for generating new revenue, maintaining and growing existing revenue, while providing best-in-class customer service and building strong client relations. The AE will be selling global litigation services to law firms both locally and nationally, while also acting as a liaison between clients and PD’s internal operations teams. This requires a candidate who is a self-starter, results orientated, motivated professional with a sense of urgency and a Make It Happen attitude.
ACCOUNT EXECUTIVE ESSENTIAL FUNCTIONS:
- Service existing accounts through a relationship-based approach
- Establish new account revenue through researching and identifying potential leads, soliciting new law firms, building rapport, providing education and information around PD offerings
- Drive sales activity to achieve monthly and quarterly revenue goals
- Engage in technical discussions with potential clients through demonstrations and presentations
- Collaborate internally with sales team, sales management, and marketing
- Provide all clients with superior customer service
- Participate (in person or virtually) in association functions, client visits, lunch and learns, demonstrations, and any other client activities as necessary
- Daily usage of company provided CRM to track activity and customer follow up
- Work collaboratively with all operations teams to ensure customer satisfaction
- Previous experience selling court reporting services or other services to the legal industry is paramount
- Established legal client book of business is highly desirable
- Demonstrated success in sales, negotiation, communication, and providing superior customer service in a fast-paced business environment
- Should be skilled in problem solving, possess excellent written and verbal communication skills, have a Make It Happen attitude, and thrive working both independently and within a collaborative team environment
- Bachelor’s Degree preferred
