Administrative Assistant/Project Manager

Job Description

BBE Marketing is seeking a detail-oriented and proactive Virtual Assistant to join our dynamic team. The ideal candidate will seamlessly integrate into our operations, providing invaluable support across various sectors of our organization.

The tasks include:

• Monitor industry trends and news updates pertinent to our organization.
• Deliver timely notifications to the team via Slack regarding significant developments.
• Supervise and assess the work of our writers to ensure quality, accuracy, and originality.
• Address customer service inquiries with promptness and professionalism.
• Maintain a structured system for tracking and managing customer inquiries and follow-up tasks.
• Oversee and process customer refunds
• Monitor the progress of team-specific tasks, ensuring they meet the stipulated deadlines.
• Assigning work to researchers and managing work until competition
• Proactively pinpoint and communicate any deviations or delays in project milestones.
• Assist with a range of administrative duties, including data entry, meeting scheduling, report preparation, and document maintenance.
• Design and create comprehensive SOPs and guides to streamline operations.
• Craft engaging newsletters using Mailchimp, ensuring they resonate with our target audience.

Requirements:

• Great communication skills
• Strong attention to detail
• Proficiency with tools such as Slack, Mailchimp, Confluence, and Asana.
• Experience using Google Sheets and Microsoft Excel
• Project Management experience
• Mailchimp experience is a plus

Application Question(s):

• What are your hourly wage expectations?
• Share an instance when you identified an error or inconsistency in a piece of writing or in data that you were reviewing. How did you approach the situation and what was the outcome?
• Please detail your experience in creating SOPs or guides, and also any tools or software that you used to create and maintain the documentation
• Recall a project or task that you were overseeing which faced unexpected delays or issues. How did you identify the problem, communicate with managers, and ensure its timely resolution?
• Can you detail an experience where you had to design a newsletter or similar communication for a broad audience? and what tools did you use?
• Please describe any project management experience you have, and what tools you have utilized