Analyst, Customer Operations

  • Virtual Administrator, Administrative
  • Full-time Remote
  • 1 week ago
  • Work Remotely
  • Shift Morning
  • Job Qualifications Bachelor
  • Job experience 2 to 4 Years
  • Job level Entry Level

Job Description

Brilliant Earth is hiring a hands-on Analyst focused on Customer Operations and Sales organizations to join our team. As a member of this team, you will play an integral role in identifying and delivering insights that drive and scale our fast-growing company. As the team’s Analyst, you will translate collected data into business decisions by assisting in the analysis, automation, visualization, modeling , and reporting of data. Collaborating across the organization at all levels, you will use your analytical skills to help guide partners to make strategic business decisions and improve performance.   

The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals.   

What you’ll do:   

  • Partner with business stakeholders and BIAnalyst to design, build and publish reports, visualizations, and dashboards using multiple data sets and sources 
  • Effectively and cohesively communicate data insights and findings to all levels of the organization, including presenting executive summaries, to maximize strategic decision making  
  • Ensure stakeholders can easily and accurately track routine KPIs 
  • Execute ad-hoc analyses to answer key business performance questions 
  • Identify opportunities for improved departmental reporting and provide requirements for the build-out of new cards, pages, and dashboards o the BI team. 
  • Use business insights to make recommendations to improve and scale departmental performance and processes. 
  • Investigate and implement ways to streamline current reports and make outputs simple yet insightful  
  • Ensure best practices are utilized in defining business processes, reporting standards, naming conventions, and adhering to data architectural guidelines  

You’re a great candidate if you have:   

  • 2-3 years experience in analytics, with a focus on sales and customer operations data
  • Experience building advanced reports and models in Excel 
  • Data governance and PDP experience  
  • High level of business acumen and understanding of operational KPIs  
  • Ability to distill and concisely communicate key business insights from complex analyses  
  • Experience in a physical product, the retail company preferred (eCommerce preferred)  
  • Highly organized with a focus on execution, problem-solving, and improving processes  
  • Exceptional time management skills and accountability  
  • Effective verbal and written communication skills whether sharing results and insights or documenting assumptions and methodologies  
  • Ability to think critically and adapt quickly to a flexible environment  
  • Attention to detail  
  • Bachelor’s degree or equivalent experience preferred  

What We Offer  

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:    

  • Insurance. Medical, dental, and vision insurance kicks on the first day of your 2nd month!    
  • 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.    
  • Open PTO Policy. We know it’s important to recharge and relax.  
  • Disability and Life insurance. 100% employer-paid.    
  • Pre-Tax Commuter Benefits.    
  • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific training.     
  • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.   
  •  Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7access to counseling.   
  •  Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.    
  •  Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.    

More About Us  

Brilliant Earth is one of the fastest-growing e-commerce jewelers in the world and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, andRefinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry. We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow.  

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual bring to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.  

How to Apply & What to Expect:   

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of the diamond.  

You’ll receive an email when we’ve received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and video interviews with our leaders! 

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [email protected]

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