CafeMedia is looking for a Customer Service Specialist to join the AdThrive team. You’ll work collaboratively as a Customer Service team member helping to drive customer loyalty by ensuring we’re delivering an amazing experience in every interaction we make.
Your work will help us build crucial new capabilities to continually make things better and allow us to advocate for our customers. We’re looking for exceptional communicators who want to help build a world-class team to further our mission to create a creator-first future.
From overseeing payment-related and general support inquiries to helping support our growing business, you’ll take our award-winning customer service team to new levels.
You’ll also be dealing with various support cases and customer interactions in this role. You’ll bring data and technical information to life with deep empathy for our customers and a knack for distilling complex communications into clear, compelling messages.
What you’ll be doing
The skills and experience you’ll bring to the job
CafeMedia’s mission is to build a creator-first future. We empower the world’s best creators and independent publishers to grow thriving businesses for the long term. Under our CafeMedia and AdThrive brands, we manage digital advertising sales and technology and a growing number of services for more than 4,000 creators and independent publishers. We make it easy for them to focus on what they do best — produce great content.
Our passion and expertise have made us a leader in advertising and creator services. Today we rank as the 9th largest digital property in the U.S. and #1 in Food, Home, and Lifestyle–with a reach of nearly 188M monthly unique visitors in the U.S. alone.
The base salary range for this position is $40,000-$60,000. The range provided is CafeMedia’s reasonable estimate of the annualized base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, geographic location, knowledge, skills and abilities.
To learn more about working at CafeMedia, visit: https://cafemedia.com/careers/
CafeMedia is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from all backgrounds to apply. CafeMedia is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.
Receive emails for the latest jobs matching your search criteria