Customer Success Associate

  • Customer Support, Customer Service
  • Full-time Remote
  • 4 weeks ago
  • Work Remotely
  • Shift Morning
  • Job Qualifications Bachelor
  • Job experience 1 to 2 Years
  • Job level Entry Level

Job Description

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we’re passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story:

Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market is hungry and has responded aggressively to our new direction, so we’re doubling down and taking the gloves off.

Expectations for your first 90 days:

  1. Track & surface common customer requests & feedback
  2. Communicate crisply
  3. Maintain a high degree of customer satisfaction
  4. Demonstrate ability to embrace new technology
  5. Learn quickly
  6. Be proactive

A day in the life of…

  1. Track customer requests and effectively communicate the details to our internal teams
  2. Manage performance metrics for response times within standard
  3. Resolve customer issues efficiently and communicate in a clear and concise manner
  4. Demonstrate clear knowledge of our product to clients
  5. Continuously update educational resources documentation
  6. Recommend service and product enhancement by providing actionable insights 
  7. Collaborate and provide value in team meetings
  8. Develop skills necessary to manage a high volume of client implementation projects
  9. Consult with and build custom software solutions for our clients

Perks for the team:

  1. Monthly Friday Free Day
  2. Company Holidays
  3. Paid Time Off (in addition to the above)
  4. Monthly Healthcare Allowance
  5. Yearly Vacation Allowance
  6. Fun and relaxed work environment with smart, caring people
  7. Location independence
  8. Mission driven company and values-based culture

Please only apply if you:

  1. Embrace new technology 
  2. Learn fast and aggressively seek out new knowledge
  3. Have a deep commitment to customer satisfaction
  4. Communicate crisply in English
  5. Proactively seek solutions
  6. Own the outcome
  7. Bring an optimistic “can do” attitude
  8. Seek out feedback for self-improvement
  9. Supply your own internet and smart phone
  10. Have B2B SaaS experience(preferred)

We have an amazing team of A-Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.

If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!

In summary…

Judgment, intuition, or care by another name

We call it “Owning the Outcome” – because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then we’re birds of the same feather

So come join our team!


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