Remote Year is a fast-growing global startup that focuses on changing peoples’ stories and lives through community-based travel. Remote Year curates communities of interesting professionals, entrepreneurs, and freelancers from across the globe to travel on Retreats and1, 4, or 12 month Work & Travel programs together. We have recently introduced a membership based model enabling our customers to enjoy Community access, discounted travel, access to events and more. 93% of our customers report having a positive experience, and we are proud to continue to try to improve that number. As a brand, we believe that remote work is critical to a healthy work environment, and that travel while working remotely can lead to innovation, leadership, and growth.
We believe in the transformative power of travel, and empower people to unleash their human potential as they live, work, learn, and grow in the world’s most inspiring destinations on our 1 week retreats or 1-month, 4-month, and 12-month journeys.
We are pioneers in remote working, and as a fully remote and virtual company, we believe that travel and remote work lead to innovation, exploration, and personal and professional growth.
Why work with us?
The Experience Operations Manager will work closely with the Product Lead to help improve and operationalize all Marketplace Experiences in all RY destinations. You will help resolve customer requests in a timely manner and ensure products are maintained and launched as seamlessly as possible while working intimately with The RY Hub, Shopify and Hub spot simultaneously.
In this role, you can expect to spend a fair amount of time executing on administrative tasks while helping roll out standards of service across existing and new RY destinations. You’ll need to partner with a variety of internal stakeholders across our onboarding, delivery and content teams.
The ideal candidate will bring a positive, service-oriented approach to the team, and will be an innovative self-starter that likes to get stuff done in an efficient manner.
This is a 100% full time remote role.
Responsibilities include (but not limited to):
Nice to have:
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