No prior product management experience is necessary – please apply if you have a CSM, Support, Marketing, or related background.
If you work tirelessly to ensure that the customer experience doesn’t suffer, and are often thinking about ways to improve customer satisfaction no matter the means, this is the role for you.
In it, you’ll work closely with our Product Marketing, Customer Success, Support, Onboarding and sales teams to ensure that customers and prospects are seeing the full value of our products and accurate and relevant roadmap updates. You’ll join customer calls, to listen in or demo/support product conversations and aggregate information, bringing back the highlights and lowlights to the product development team.
Your role will be instrumental in ensuring that our roadmap aligns with the feedback we are receiving from customers as well as the communication of any changes or additions to roadmap to ensure our customers are abreast of the latest product developments. You’ll work with customer success and product marketing to convey the benefits of our products, including assessing optimal configurations for Tier 1 products.
How well we are listening to the market is imperative to our growth, who are we going up against? What are the common requests and pain points we hear from our prospects and how do we use this as a competitive advantage? This role focuses not only on ensuring that we are closely aligning with sales to close new deals, but also understanding why customers choose us or why they didn’t.
As important as finding the themes, is being able to execute. Always two steps ahead of the rest of the product-dev team, this role works closely with Product Management to ensure requests align with the roadmap, that resources are available and most importantly that we thoroughly understand the problems we are trying to solve.
Why Work for SOCi?
SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last 4 years in a row. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence across search, social, reviews, listening, ads, bots, and more. As the largest localized marketing platform in the world, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless locations.
Our accolades include:
What’s SOCi’s culturelike?
Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! This position is remote and thereby needing stable internet connection to be successful in this role. We offer flexible PTO, comprehensive health& benefits packages, 401k and matching (amongst many other perks).Every new team member is equipped with a MacBook laptop, tech accessories & SOCi swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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